Privacy Policy

1. About This Policy

This Privacy Policy explains how Travkings Tours & Travels Pvt. Ltd. (“Travkings”, “we”, “our”, “us”) collects, uses, stores, and protects personal information shared by users (“you”, “your”) when you visit our website, use our mobile platforms, contact us, or use any of our travel-related services (together called “Service Channels”).

By using our Service Channels, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our services.

This policy applies only to Travkings platforms and does not cover third-party websites or applications linked from our platforms. We advise you to review the privacy policies of such third parties separately.

2. Why We Collect Information

We collect personal information to:

• Provide travel services and process bookings
• Communicate with you regarding your enquiries and reservations
• Improve our services and customer experience
• Send updates, offers, and important service notifications
• Meet legal and regulatory requirements

We collect and process data only when we have a lawful reason to do so, such as fulfilling a contract, complying with legal obligations, serving legitimate business interests, or when you have given consent.

3. Who Controls Your Data

Travkings acts as the Data Controller for most of the personal data processed through our platforms. In some cases, we may process data on behalf of airlines, hotels, or other service providers and act as a Data Processor.

4. Information We Collect

Depending on how you interact with us, we may collect:

We do not intentionally collect sensitive personal information unless required for specific services like visa processing.

5. How We Collect Information

We collect information when you:

• Make enquiries or bookings online, by phone, email, or at our office
• Register on our platforms or participate in promotions or surveys
• Interact with our social media pages or advertisements
• Browse our website (through cookies and analytics tools)

We also receive limited technical data from analytics service providers such as Google.

6. How We Use Your Information

Your information may be used to:

• Process and manage your bookings based on your preferences and interests
• Send confirmations, reminders, and travel updates
• Provide customer support
• Prevent fraud and ensure platform security
• Improve our products, services, and marketing
• Send promotional messages if you have opted in

You may unsubscribe from marketing communications at any time.

7. Sharing of Information

We may share your information only when necessary, including with:

• Airlines, hotels, visa authorities, transport companies, and insurance providers
• Payment gateways and IT service providers
• Group companies and business partners for service fulfilment

These parties are required to use your information only for service-related purposes and to protect it properly.

We do not sell or trade your personal data.

8. International Data Transfers

Some service providers may be located outside India. When data is transferred internationally, we ensure reasonable security measures and contractual safeguards are in place.

9. Reviews and User Content

If you submit reviews, photos, videos, or feedback, they may be displayed publicly on our platforms or marketing channels. By submitting such content, you grant Travkings the right to use it for promotional and business purposes without compensation. Please ensure that any content you post does not violate any law or third-party rights.

10. Cookies and Tracking

We use cookies and similar technologies to:

• Remember your preferences
• Improve website performance
• Analyse traffic patterns

You can control cookie settings through your browser.

11. Mobile App Permissions

Our mobile app may request access to:

• Location (to show nearby branches or services)
• Phone (to connect you to customer support)
• SMS (for OTP and service alerts)
• Storage (to save documents and images for faster access)
• Notifications (for offers and booking updates)

You may manage these permissions through your device settings.

12. Data Security

We use appropriate technical and organizational measures such as:

• Secure servers and encrypted connections (SSL)
• Restricted access to sensitive data
• Regular security monitoring and updates

While we take strong precautions, no online system can be completely secure.

13. How Long We Keep Your Data

We keep your information only as long as needed for:

• Providing services
• Legal and regulatory compliance
• Resolving disputes and preventing fraud

After this period, data is securely deleted or anonymized.

14. Updates to This Policy

We may update this Privacy Policy from time to time. Updated versions will be posted on our website. Continued use of our services means you accept the updated policy.

15. Your Data Protection Rights

Subject to applicable laws, you may have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion in certain cases
• Limit or object to processing
• Receive a copy of your data

Requests can be made by contacting us using the details below.